Message and campaign status reference

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 Understand the statuses shown for messages, campaigns, approvals, imports, and delivery processes.

Reference

     
  • Created or on hold: The object exists but is not yet ready for execution.
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  • Ready: Required preparation is complete, but release or scheduled execution is still pending.
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  • Approved or not started: Authorization exists and the object waits for its start condition.
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  • Scheduled: Execution is approved for a future time.
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  • Pending or queued: Processing has been accepted and awaits or enters a worker queue.
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  • Processing or active: Current work or campaign execution is running.
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  • Paused or inactive: New or current processing is intentionally suspended according to object semantics.
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  • Sent or finished: The applicable processing step completed; downstream delivery or conversion can still change later metrics.
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  • Bounced, rejected, failed, or error: Processing or delivery did not complete successfully and requires classification.
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  • Closed: The campaign does not accept new starts and has reached its configured end state.

How to use this reference

     
  1. Identify whether the status belongs to a message, campaign, import, approval, queue item, or delivery attempt.
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  3. Check the timestamp, preceding status, owner, and related error or report.
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  5. Distinguish a technical queue state from final customer-channel delivery.
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  7. Use the object-specific action and recovery procedure.

Important considerations

     
  • The same word can have different operational consequences for different object types.
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  • Statuses and transitions can vary by release and enabled workflow.
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  • Do not retry an ambiguous state until duplicate impact has been assessed.

Note

Exact UI labels, availability, and behavior can depend on the Elaine.io release, licensed capabilities, permissions, and project configuration.